Before you set up your Stream TV, you'll need to make the proper connections: Connect the HDMI cable from the Stream TV to your TV. Connect the power cord from the Stream TV to an electrical outlet.

How do I upgrade my Stream TV remote control software?

If prompted to update your remote software, you may perform the steps manually: Select Advanced Settings from the Settings menu. Select Upgrade Bluetooth remote.

How do I pair a replacement Stream TV Voice Remote?

Visit our How To page to learn how to pair the TV Voice remote with Stream TV.

How do I sync my Stream TV remote to control the volume on my TV or audio receiver?

If your remote does not sync to your TV volume during the initial setup or as part of a subsequent software update, you can perform the sync manually. Select Advanced Settings from the Settings menu. Select Configure Stream TV remote from the Advanced Settings menu. Hit the Begin button from the Configure Stream TV remote screen. Wait for the hardware configuration to complete and follow the on-screen prompts to confirm successful configuration. Note: Depending on your current remote firmware, you may first be prompted to update your current version.

How do I change the default language on my remote?

To change the language on your remote: Select Device Preferences from the Settings menu. Select Language.

How do I use my smartphone as a remote for Stream TV?

To use your smartphone as a remote for Stream TV you'll need to first download the Android TV Remote Controls app available in the Apple App Store and Google Play Store. Once you've downloaded the Remote Controls app, visit our How To page to begin using your smartphone as a remote for Stream TV.

How do I reset my Stream TV?

To reset your Stream TV: Select Device Settings from the Settings menu. Select Reset.

Why am I getting an error message when I attempt to download the Netflix app?

Netflix is not supported on your Stream TV device at this time.

How do I replace a lost Stream TV remote, a power supply or defective equipment?

If you need a replacement, contact us for more information.

How do I download new apps?

To download a new app, select the + symbol at the end of your apps rail to access the Google Play Store. You can also visit our How To page for more information.

Where do I go for help with my downloaded apps?

For downloaded apps, please contact the app provider. Example: YouTube TV: https://support.google.com/youtubetv

How do I reorder or remove apps from my Favorites (Apps) rail?

To remove or reorder an app: Highlight the app and hold down the OK button on the remote. Select Move to reorder or Remove from favorites to remove. Note: Certain apps may be permanently pinned your Favorites rail and cannot be moved or removed.

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Stream TV Port-In Promotion FAQs

Get a free Stream TV when you transfer (port-in) your service to Verizon FAQs

What is a Stream TV?

Review full answer

Stream TV is a device that enables video streaming over your Wi-Fi or Ethernet network, allowing access to the most popular streaming services including YouTube TV, Disney + and Netflix.

Visit our Stream TV FAQs for more information.

How do I qualify for a free Stream TV?

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To qualify for the free Stream TV promotion, you must:

Port your wireless service to Verizon
Sign up for an unlimited plan
Purchase a 4G or 5G smartphone with a price of $550 or higher on device payment

How do I redeem my free Stream TV offer?

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If you purchase at a Verizon Wireless Communications Store, you’ll receive your Stream TV instantly.

If you purchase online, you'll be text messaged a unique promo code within 7-10 days of purchase. You have until 5/31/2020 to redeem online in at a Verizon Wireless Communications Store.

Can I can combine the free Stream TV offer with other Verizon promotions?

Review full answer

Yes, the free Stream TV offer can be combined with the Trade-in and get up to $500, and the switch to get a $150 Prepaid Mastercard promotion.

What are the terms and conditions of the free Stream TV offer?

Review full answer

Up to $1599.99 device payment purchase with new smartphone line & port-in req'd. Less $150 prepaid card (mailed within 8 weeks) + up to $500 trade-in/promo credit applied over 24 months; promo credit ends if eligibility requirements are no longer met; 0% APR. Trade-in conditions apply. Free Verizon Stream TV: redemption barcode req'd and must be redeemed by 5.31.20 at vzw.com or a Verizon retail store; Limit 1 Verizon Stream TV per transaction.