Question 1

What devices support SLING?

Accepted Answer

SLING is currently available through multiple platforms, including streaming devices, computers, gaming consoles, Smart TVs, mobile devices, tablets, and more. To see a list of all compatible devices, visit SLING TV Supported Devices.

Question 2

What channels are available on SLING?

Accepted Answer

You can view a full listing of current available SLING channels on the SLING website. Local channel availability may vary.

Question 3

How many simultaneous streams do I get with SLING?

Accepted Answer

SLING Blue, SLING International and SLING Latino subscribers get up to 3 simultaneous streams across devices. SLING Orange users can only stream on 1 device.

Question 4

What's the Samsung Chromebook 4 on us offer?

Accepted Answer

New 5G Home Internet customers who sign up for service between 4/22/21 - 9/21/21 can qualify for a Samsung Chromebook 4.

You will receive a Samsung Chromebook 4 Model CB4 4/32*, with:

11.6 inch screen
4GB RAM
32GB storage
12.5-hour battery life when fully charged
Military-grade durability

*While supply lasts, otherwise may be substituted with Samsung Chromebook 4 Model CB4 4/64.

Question 5

What happens to my Apple Music subscription if I switch my calling plan off of a plan that has Apple Music included?

Accepted Answer

Your Apple Music subscription is included for as long as your line is on the eligible plan. If you: Switch to a different plan, you will be charged $9.99/line per month for your Apple Music subscription on your Verizon bill unless you cancel before changing your plan. Decide to keep your Apple Music subscription after changing plans, you can cancel at any time. Note: For New Mexico residents subscribed to the 6-month promotion, Apple Music automatically cancels at the end of the promotional period.

Question 6

What happens to the Apple Music subscription included with my plan if I cancel my Verizon service?

Accepted Answer

If you cancel your Verizon service, you'll lose the Apple Music subscription that was included with your calling plan.

Question 7

Where will the Apple Music subscription that's included with my plan appear on my bill?

Accepted Answer

You'll see Apple Music on your Verizon bill under Verizon media and apps, with no charge.

Question 8

Who do I contact for more help?

Accepted Answer

For questions about the Samsung Chromebook 4 offer, or internet connectivity issues, contact Verizon Customer Service.

For questions related to use of, or warranty information for the Samsung Chromebook 4, contact Samsung Support: 1-800-SAMSUNG (726-7864).

Question 9

What if I can't find the Samsung Chromebook 4 tile to redeem my offer?

Accepted Answer

If you can't find the tile, either the offer has already been redeemed or you have exceeded the 60-day redemption period and the offer has expired.

Question 10

How do I know when my Apple Music 6-month promotion ends?

Accepted Answer

You can find your subscription status by: Checking your Verizon Wireless bill Visiting our Apple Music page on your desktop computer or smartphone's browser In My Verizon online or the My Verizon app, go to your Add ons page. You'll also get an email and text from us 2 days before your promotion changes to a paid subscription.

Question 11

What will happen after my Apple Music 6-month promotion ends? Can I get the promotion more than once?

Accepted Answer

You can only get the promotion once. After 6 months, the subscription automatically converts to a paid subscription if you don't cancel or switch to a plan that includes Apple Music. You'll be charged $9.99/line per month on your Verizon Wireless bill. Note: For New Mexico residents subscribed to the 6-month promotion, Apple Music is automatically canceled at the end of the promotional period.

Question 12

What will happen to my Apple Music promotion if I suspend my smartphone line?

Accepted Answer

If you suspend the smartphone line that has Apple Music: Your Apple Music promotion continues. When the promotion ends you’re charged $9.99/line per month unless you cancel Apple Music (see Military exception below). For Military personnel, if you suspend your line, we will cancel your subscription on month 7 to ensure you are not charged $9.99/line per month when the promo ends. Military personnel will then need to opt-in again upon re-activation of line to restart Apple Music.

Question 13

What will happen to my Apple Music promotion if I cancel my Verizon service?

Accepted Answer

If you cancel your Verizon service, your Apple Music promo will be canceled.

Question 14

Where will I see the Apple Music charge on my Verizon bill?

Accepted Answer

You'll see Apple Music on your Verizon bill under Verizon media and apps. During your promotional period, you'll see your subscription start and end date, without a charge: When your promotion ends, you'll see a $9.99 charge for each line that keeps an Apple Music subscription:

Question 15

Who's eligible for the Samsung Chromebook 4 offer?

Accepted Answer

To redeem the Samsung Chromebook 4 offer, you must: Purchase new 5G Home Internet service during the eligibility period of 4/22/2021- 9/21/21. Install and activate 5G Home Internet service for at least 45 days. Have an active My Verizon mobile account. Be the Verizon mobile Account Owner or Account Manager.

Question 16

How long do I have to redeem the Samsung Chromebook 4 offer?

Accepted Answer

You will have 60 days (after the initial 45-day waiting period) to redeem the offer. You will receive email reminders to redeem the offer during the 60-day redemption period.

Question 17

How do I redeem the Samsung Chromebook 4 offer?

Accepted Answer

You will receive an order confirmation email after you place your order for 5G Home Internet service. After 45 days of active service, you will receive an email with instructions on how to redeem the Samsung Chromebook 4 offer. Sign in to your My Verizon mobile account. Find the Samsung Chromebook 4 tile and click to get started. Review the Terms & Conditions, then click Go to Samsung to redeem the offer. You will link to a Samsung page where you can redeem the Samsung Chromebook 4 offer. Your promo code will be automatically applied, so you should see a zero balance at checkout.

Question 18

What happens when my SLING on us offer ends?

Accepted Answer

After the 2-month or 3-month promotional period ends, you will be billed by SLING at the standard monthly rate for the services(s) you selected. You can cancel your SLING subscription at any time on the SLING website. Visit Sling Usage Terms for more details. In New Mexico, third-party services are prohibited from appearing on your wireless bill.

Question 19

What happens to my SLING subscription if I'm no longer a Verizon customer?

Accepted Answer

If you cancel your Verizon account prior to the expiration of the promotional period, you will continue to receive the programming on us. After the promotional period ends, you will automatically be billed by SLING at the current standard monthly rate, unless you cancel on the SLING website. If you are already paying for SLING services, those SLING services will remain unchanged and SLING will continue to bill you at the current standard monthly rate, unless you cancel on the SLING website. You can continue to manage your SLING account from the SLING website.

Question 20

How do I cancel my SLING service?

Accepted Answer

You can cancel your SLING subscription anytime by managing your subscription in your SLING account. Note: SLING fees are charged monthly in advance and no credits or refunds will be issued for partial or prepaid months after cancellation.

Question 21

Who do I contact for more help?

Accepted Answer

For questions about the SLING on us offer or internet connectivity issues, contact Verizon Customer Service. For questions about SLING services and technical support, visit the SLING Help page.

Question 22

How can I add or remove SLING services that are not included in the  promotional offer?

Accepted Answer

After you have created a SLING account, in addition to the SLING services included in the promotion, you can add Extras, Premiums, additional hours of Cloud DVR and more. You must prepay SLING for any additional services not included in the promotion, including any associated taxes. From the SLING website: Sign in to your account on the SLING website and select Change Subscription. Follow the prompts to add, remove, or swap your subscriptions. From the SLING app: Launch the SLING app and go to the My TV page. Scroll down until you find the Add Premium Channels & More ribbon. Follow the prompts to add Extras, Premiums, or additional hours of Cloud DVR. Charges for any Extras added to your SLING subscription are collected immediately by SLING at a prorated amount for the remainder of your current SLING billing cycle. On your SLING renewal date, you'll be charged the full price for your new SLING service. When removing an Extra from your SLING subscription, the Extra will be removed on your renewal date, and you won't be charged for the SLING service. For additional information, refer to SLING's website for instructions on adding and removing channels and Extras.

Samsung Chromebook 4 on us FAQs

About the Samsung 4 Chromebook on us offer

What's the Samsung Chromebook 4 on us offer?

Managing your offer

What if I can't find the Samsung Chromebook 4 tile to redeem my offer?

Who do I contact for more help?

Samsung Chromebook 4 on us FAQs

About the Samsung 4 Chromebook on us offer

What's the Samsung Chromebook 4 on us offer?

Eligibility and sign-up

Who's eligible for the Samsung Chromebook 4 offer?

How do I redeem the Samsung Chromebook 4 offer?

How long do I have to redeem the Samsung Chromebook 4 offer?

Managing your offer

What if I can't find the Samsung Chromebook 4 tile to redeem my offer?

Who do I contact for more help?