$0 iPhone® 7 Promotion FAQs

From September 9th through September 30th, if you purchased iPhone 7 32GB for $649.99 on a device payment agreement, you'll receive device promotional bill credits totaling $650 over 24 months when trading in an eligible iPhone 6, 6 Plus, 6s, or 6s Plus.

If you bought iPhone 7 32 GB for $649.99 on a device payment agreement, and traded in iPhone 5, 5c, 5s or iPhone SE, you'll receive device promotional bill credits totaling $400 over 24 months.

This offer cannot be combined with the Switch to Verizon promotion or any other device trade in or early upgrade promotion.

• The new iPhone 7 must be purchased on a device payment agreement during the promotion period.
• To receive device promotional bill credits, you must trade in an iPhone 5, 5c, 5s, SE, 6, 6 Plus, 6s or 6s Plus in good working and cosmetic condition.
• You must maintain Verizon Wireless service on your new iPhone 7 for 24 months.
• If you cancel service, if your device payment agreement is paid off or transferred, or if you account is not in good standing, the device promotional bill credits will stop, but you'll still receive market value for your trade.
  
• The device promotional bill credits will be applied over 24 months starting in 2 to 3 bill cycles.
• Credits will start after your 1st payment on your device payment agreement for your new iPhone 7 is received, and your trade in device is returned to Verizon in good working and cosmetic condition. In addition, your account is required to be in good standing.
• iPhone 6, 6 Plus, 6s and 6s Plus are eligible for device promotional bill credits of $650. iPhone 5, 5c, 5s and iPhone SE are eligible for device promotional bill credits of $400.

There are several ways to trade in your old device:

• At a Verizon Wireless store. Find a location near you.
• When purchasing your new iPhone 7 online, select the option to trade in your old device and follow the process to complete your trade.
• If you want to trade in your device later, make sure you activate your new iPhone 7 first, then visit our Trade in page, sign into your account and then submit your trade-in request.

After your trade-in appraisal is completed, we'll send you a shipping box to return your old device. You must return your old device to us within 30 days of your trade in transaction.

No. In order to be eligible for this promotion, the trade in device must be in good working and cosmetic condition, as determined by Verizon Wireless. Each returned device must:

• Be able to power on and off
• Have a working battery
• Have an intact, functioning LCD screen and glass with no cracks or breaks
• Have intact charging ports and aux/headphone jacks (not broken or missing)
• Connecting ports must be free of visible corrosion and water damage
• All password-protected security features are turned off (ex. Find My iPhone / Activation Lock).

If you're returning an Apple device with iOS 7 or newer, you must turn off Find My iPhone prior to sending it back.

To turn off Find My iPhone:

1. Tap Settings.
2. Scroll up to iCloud.
3. Tap iCloud.
4. Scroll up to Find My iPhone.
5. Tap Find My iPhone.
6. Tap or slide the Find My iPhone switch to the Off position.
7. Enter your Apple ID password in the pop-up window, and tap Turn Off.

You've successfully turned off Find My iPhone.

For instructions on turning off Find My iPhone without the device, please refer to Find My iPhone: Remove your device on Apple's website.

If your trade in device does not meet these requirements then you are not entitled to the device promotional bill credits and will instead receive the current market value of the trade in device minus any prior device promotional bill credits as a one-time credit.