Disney+ offer with new 5G Home Plus, 5G Home or LTE Home FAQs

For a limited time you can get up to 12 months of Disney+ when you sign up for a new 5G Home Plus, 5G Home or LTE Home account.

Sign up between 1/5/22 - 3/8/22 for a new:

• 5G Home Plus account and get 12 months of Disney+
• 5G Home or LTE Home account and get 6 months of Disney+

If you signed up between 11/18/21 - 1/4/22 for a new 5G Home or LTE Home account, you are eligible for 12 months of Disney+.

At the end of your offer you'll pay the current monthly retail price (now $7.99/mo.). Learn more about Disney+.

Learn more about 5G Home Internet

Learn more about 4G LTE Home Internet

Disney+ brings you a blockbuster selection of new series and movies.

With Disney+ you get:

• Classic films, the latest movies, and your favorite TV shows
• Exclusive new Originals from master storytellers at Disney, Pixar, Marvel, Star Wars, and National Geographic
• Unlimited downloads on up to 10 devices – take Disney+ with you
• Streaming on up to 4 devices simultaneously
• Select titles in stunning 4K HDR and Dolby Atmos Sound

You get 12 months of Disney+ on us. Then it’s just the then-current monthly retail price (currently $7.99/month) to continue the subscription.

Learn more about Disney+.

If your account is eligible for this offer and you are the Account Owner or an Account Manager, you can sign up for Disney+ in My Verizon.

1. Sign in to your My Verizon mobile account.
2. Navigate to your My Verizon Account page.
3. Find and click on the Disney+ redemption tile.
4. Redeem the offer in Add-ons.

You can also view instructions for enrollment on the pages below:

• Video: How to get Disney+ on us using My Verizon app
• Video: How to get Disney+ on us using My Verizon online
• Step by step instructions: Add Disney+ - My Verizon app
• Step by step instructions: Add Disney+ - My Verizon website

NOTE: If you already have a Disney+ mobile offer or subscription through Verizon, you will not be eligible for this offer and will NOT see a tile on your My Verizon Account page.

It depends on what type of subscription you currently have. If your existing Disney+ subscription is through:

• Verizon:
  
  You are not eligible for this offer. You can only redeem 1 Disney+ offer and have 1 Disney+ subscription on any Verizon account.
• A third party:
  
  If your subscription is with a third party like Apple, Google, Roku, or others, this promotional offer will not automatically replace that subscription. After you enroll and complete setting up your account to redeem the Verizon offer, you will receive an email from Disney with information on how to manage your other subscription. You will continue to be billed for your existing subscription until you follow the instructions in that email.
  
  Learn how to manage third-party subscriptions in the Disney Help Center.
• Disney+:
  
  If you have an existing annual or multi-year Disney+ subscription billed by Disney, your existing subscription will be paused and will resume when the promotional period ends, when you opt out of the promotional offer, or if you cancel your qualifying plan or service.
  
  If you have an existing monthly Disney+ subscription billed by Disney, your existing Disney+ subscription will be paused and will resume through Disney when your Verizon subscription ends.
  
  To have your subscription paused, you must use the same email when activating your Verizon subscription that you used to purchase your original Disney+ subscription.

To avoid charges for Disney+, you must wait to enroll until your new plan is active. If you enroll in Disney+ before your new plan is active, your account will incur prorated charges for the subscription until the new plan starts. You’ll see those charges under Add-ons in your bill.

1. Open the Disney+ app on your device.
2. Tap the Profile icon (bottom right-hand corner).
   
   
   
3. Tap Account.
   
   
   
4. Under Subscription you'll see Verizon subscription.
   
   

After your Disney+ offer ends, you are automatically enrolled in a paid monthly Disney+ subscription. Your Verizon account will be charged the then-current monthly retail price of Disney+ (currently $7.99/month) each month until you cancel.

You can cancel Disney+ at any time.

Note:

• If you originally had a Disney+ promotion and upgrade to The Disney Bundle, when your original Disney+ promotion period ends you'll be billed the full then-current monthly retail price of The Disney Bundle (currently $13.99/month for Disney+, ESPN and Hulu (ad supported).
• If you're in New Mexico your Disney+ promotion ends automatically after the promotional period and you can re-enroll at the normal price.

Exception: If you're an annual or multi-year Disney+ subscriber, your existing subscription that was paused during the Disney+ on us offer will resume on Disney at the end of the promotion.

You can cancel Disney+ anytime on the Manage Disney+ page in My Verizon Add-ons. Just follow the prompts.

For step by step instructions, view:

• Cancel Disney+ subscription - My Verizon app
• Cancel Disney+ subscription - My Verizon website

Note: This is a one time per account offer only. When you cancel Disney+ on us it can't be added again.

If you cancel your qualifying Verizon service(s), you'll no longer get the Disney+ offer.

Exception: If you had an active monthly, annual or multi-year Disney+ subscription through Disney immediately before the offer, your existing subscription that was paused during the Disney+ offer will resume when you cancel your qualifying plan or service.

If you change to a non-qualifying Verizon service, you no longer get the Disney+ offer. The Disney+ subscription monthly fees apply and you’ll see charges for the then-current montly retail price of Disney+ (currently $7.99/month) under Add-ons on your bill each month when you switch. You can cancel the subscription any time through Verizon.

Exceptions:

• If you're an annual or multi-year Disney+ subscriber, your existing subscription that was paused during The Disney+ offer from Verizon will resume on Disney when you cancel your qualifying service.
• If you're in New Mexico and switch to a non-qualifying plan, the Disney+ subscription automatically cancels.

If you cancel your Verizon service entirely, your Disney+ subscription is canceled.

Exception: If you had a monthly, annual or multi-year Disney+ subscription through Disney immediately before the offer, your existing subscription that was paused during the Disney+ on us offer will resume when you cancel your Verizon service.

If you suspend your Verizon service, your original Disney+ promotion end-date does not change. Your promotion will continue to run through the time that your account is suspended.

Non-billed suspension (e.g., military suspend) - If your promotion ends during a non-billed suspension, your subscription will end without automatically renewing as a billed subscription to Disney+.

Billed suspension (e.g., lost device, vacation) - If your promotion ends during a billed suspension, you will automatically be subscribed to Disney+ and billed the then-current retail price of Disney+ (currently  $7.99/month plus applicable taxes) by Verizon.

When your Verizon Disney+ promotion ends, your subscription becomes a paid monthly subscription:

• You won't have any Disney+ service interruption.
• You'll see a charge of $7.99 plus tax or the then-current monthly retail price of Disney+ on each of your monthly Verizon bills.

If you don't want to keep the paid subscription you can either:

• Cancel your paid Disney+ subscription any time in Add-ons on the Manage Disney+ page in My Verizon.
• Get a Mobile phone plan with Unlimited service that includes The Disney Bundle. Learn more with our Disney+, Hulu and ESPN+ bundle with Verizon Unlimited plan FAQs.

You can access Disney+ movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices.

Visit the Disney+ website for more information about Disney+.

You need to sign up for the Disney+ promotion, create or login to a Disney+ account, accept the Disney+ Sucriber Agreement and activate your Disney+ account before you can access Disney+. When your account is set up, you can access streaming content by:

• Downloading the Disney+ app.
• Logging into your Disney+ account on a web browser.

Right now, 10 unique compatible devices can be used per subscription. Each subscription can have up to 4 devices streaming at the same time.

Visit the Disney+ website for more information about the streaming service.

Contact Disney customer care for questions about Disney+ service. Visit disneyplus.com or call 888-905-7888.

Note: When you contact Disney, it helps to give the reference number that identifies your Verizon promotional subscription. Find your reference number in:

• My Verizon app: From the top menu, choose Account, then Add-Ons. Scroll to Disney+ then tap Manage. Your reference number is under "Important Information."
• My Verizon website: From the top menu, choose Plan, then Add-ons and apps. Choose Manage Your Products then Disney+ to see your reference number.

Visit the Verizon Contact Us page for questions about your mobile home internet service.