The Disney Bundle offer with 5G Home Plus, 5G Home or LTE Home Internet FAQs

Sign up for one of the following Home Internet plans between 3/9/22 - 6/15/22 to get The Disney Bundle on us:

• 5G Home Plus comes with 12 months of The Disney Bundle
• 5G Home comes with 6 months of The Disney Bundle
• LTE Home comes with 6 months of The Disney Bundle

This offer is only for customers who have a new Home Internet plan and no other offer or subscription through Verizon for The Disney Bundle. You can only redeem one Disney Bundle offer per eligible Verizon account.

Verizon business accounts and Verizon prepaid accounts aren't eligible for The Disney Bundle offer.

You can redeem the offer after your eligible Verizon Home Internet service has been installed and activated.

You will get an email with instructions on how to redeem the offer, or follow the instructions below:

1. Sign in to your My Verizon Mobile account.
2. Navigate to either your My Verizon Account page or Add-ons.
3. Select the The Disney Bundle redemption tile.
4. Redeem the offer in Add-ons.

You can also view instructions for enrollment on the pages below:

• Step-by-step instructions: Add The Disney Bundle - My Verizon app
• Step-by-step instructions: Add The Disney Bundle - My Verizon website

Your promotional subscription to The Disney Bundle begins once you accept the terms and conditions for The Disney Bundle offer on the Verizon website.

To complete the Hulu set up, tap Activate Hulu from the Disney+ confirmation screen or account page. The email address used to activate Disney+ will be pre-populated for you. Create a password and complete the additional information. Next, tap Continue... and you’re all set.

If you already have an existing Hulu account associated with your email, you'll be asked to enter your password and log in.

To complete the ESPN+ set up, tap Login to ESPN+ from the Disney+ confirmation screen or visit plus.espn.com/activate.

Sign in using the same email address and password you used for Disney+. If you already have an existing ESPN+ account associated with your email, enter your password.

To start streaming, install or open all three apps on your device and sign in with your credentials.

Once you upgrade your service to a Verizon Home Internet plan that includes either a 6-month or 12-month subscription to The Disney Bundle, you will be eligible for this new offer, beginning on the date of service activation.

If you have an existing subscription to The Disney Bundle billed by Disney, this Verizon subscription will immediately replace any portions of your existing subscription that are billed directly through Disney. Your existing subscription through Disney will be paused and will resume through Disney when your subscription through Verizon is canceled.

If any part of your existing subscription to The Disney Bundle is through a third party like Apple, Google, Amazon, Roku or others, this promotional offer will not automatically replace that subscription. After you enroll and complete the account setup, you will be sent an email with information about how to manage your existing subscription. You will continue to be billed for your existing subscription to The Disney Bundle until you follow the instructions in the email.

If you are billed for your subscription to The Disney Bundle through Hulu, this promotional offer will not automatically replace that subscription. After you enroll and complete an account setup of all three services, your Hulu account will show a $13.99/month credit (or an amount equal to the then-current retail price of The Disney Bundle), for as long as you maintain an eligible subscription to The Disney Bundle through Verizon. Unless otherwise directed, note that in order to receive any credit, existing subscribers must complete a Hulu account setup through the link provided by Disney+.

If you have an existing Disney+ subscription billed directly by Disney, your existing Disney+ subscription will be paused and will resume through Disney when your Verizon subscription ends. If you have an existing annual/multi-year subscription billed by Disney, your existing Disney+ subscription will be paused and your existing Disney+ subscription will resume through Disney when your subscription through Verizon ends. To have your subscription paused, you must use the same email when activating your Verizon subscription that you used to purchase your original Disney+ subscription.

If you have an existing Disney+ subscription billed by a third party like Apple, Google, Amazon, Roku or others, this promotional offer will not automatically replace that subscription. After you enroll and complete the account setup, you will be sent an email with information about how to manage your existing subscription. You will continue to be billed for your existing Disney+ subscription until you follow the instructions in the email.

If you have an existing ESPN+ subscription billed directly by ESPN, your ESPN+ subscription will be paused and will resume through ESPN when your Disney Bundle subscription through Verizon ends. To have your subscription paused, you must use the same email when activating your Verizon subscription that you used to purchase your original ESPN+ subscription.

If you have an existing ESPN+ subscription billed by a third party like Apple, Google, Amazon, Roku or others, this promotional offer will not automatically replace that subscription. After you enroll and complete the account setup, you will be sent an email with information about how to manage your existing subscription. You will continue to be billed for your existing ESPN+ subscription until you follow the instructions in the email.

If you have an existing ESPN+ subscription billed by Hulu or one of its third party partners, you will need to manage your Hulu-billed or third party partner-billed ESPN+ subscription in order to complete the Hulu account setup as part of this promotional offer. You will continue to be billed for your existing ESPN+ subscription until you manage your account.

Please note that no refunds will be provided for subscription fees already paid to Hulu.

If you have a Hulu (ad-supported) or Hulu (No Ads) subscription billed directly by Hulu, this promotional offer will not automatically replace that subscription. After successfully enrolling and completing the account setup of all three Disney Bundle services, existing Hulu (ad-supported) and Hulu (No Ads) subscribers will see a $6.99/month credit (or an amount equal to the then-current retail price of Hulu’s ad-supported plan), for as long as they maintain an eligible subscription through Verizon. Unless otherwise directed, note that in order to receive any credit, existing subscribers must complete a Hulu account setup through the link provided by Disney+.

Please note that no refunds will be provided for subscription fees already paid to Hulu. By completing the Hulu account setup, you will lose any free trials, discounts, or promotional pricing associated with your existing Hulu subscription.

If you have an existing subscription to one of Hulu’s Live TV plans and are billed directly by Hulu, you will need to cancel or change your subscription to the Hulu (ad-supported) or Hulu (No Ads) plan in order to complete a Hulu account setup.

Please note that no refunds will be provided for subscription fees already paid to Hulu. By completing a Hulu account setup, you will lose any free trials, discounts, or promotional pricing associated with your existing Hulu subscription.

If you have an existing Hulu annual plan subscription, you will need to cancel that subscription in order to complete a Hulu account setup. Once you cancel, you can resubscribe to a monthly Hulu plan (ad-supported) or (No Ads) and then complete the account set up. By canceling, you will forfeit the remainder of your annual subscription period.

Please note that no refunds will be provided for subscription fees already paid to Hulu. By completing the Hulu account setup, you will lose any free trials, discounts, or promotional pricing associated with your existing Hulu subscription.

If you have an existing Hulu subscription billed by a third party, you will need to manage your account and wait until the end of your billing period in order to complete a Hulu account setup. You will continue to be billed for your existing Hulu subscription until you manage your account.

If you had The Disney Bundle through Hulu or have already subscribed to Hulu (with Ads) and used the same email address you use for Hulu for The Disney Bundle, you can sign up for Hulu add-ons at any time at hulu.com/account or via Hulu Customer Service. Your Hulu bill will be credited for The Disney Bundle or Hulu subscription, depending on the service to which you previously subscribed.

No. You can’t upgrade to Hulu + Live TV if you subscribe to The Disney Bundle through Verizon.

After your Disney Bundle promotional subscription ends, you are automatically enrolled in a paid monthly Disney Bundle subscription. Your Verizon account will be charged the then-current monthly retail price for The Disney Bundle with Hulu (ad-supported) plan (currently $13.99/month) each month until you cancel through Verizon.

You can cancel The Disney Bundle at any time.

• Step-by-step instructions: Remove Disney Bundle - My Verizon Website
• Step-by-step instructions: Remove Disney Bundle - My Verizon App

Note:

• If you originally had a Disney+ promotional subscription through Verizon and add 5G Home Plus, 5G Home, or LTE Home and are eligible for this Disney Bundle promotional subscription, once you enroll in The Disney Bundle offer, your existing Disney+ promotion will be replaced with The Disney Bundle for the duration of your new Disney Bundle promotional period (6 or 12 months).
• If you're in New Mexico your Disney Bundle promotional subscription ends automatically after the promotional period and you can re-enroll at the normal price.
  
  If you're an annual or multi-year Disney+ subscriber, and your existing subscription is paused during your Disney Bundle promotional subscription and you want to revert to that subscription, you will need to cancel your Verizon subscription.

If you cancel your qualifying Verizon Home Internet service and/or change to a non-qualifying Verizon plan, and do not have any additional wireless lines on your account, your 6-month or 12-month promotional subscription to The Disney Bundle will be canceled, and your Verizon account will be charged the then-current monthly retail price for The Disney Bundle with Hulu (ad-supported) plan (currently $13.99/month) each month until you cancel through Verizon.

If you cancel your Verizon Home Internet service, but you have an active mobile Unlimited line, your Verizon account will be charged the then-current monthly retail price for The Disney Bundle with Hulu (ad-supported) plan (currently $13.99/month) each month until you cancel through Verizon.

Exception: If you’re an annual or multi-year Disney+ subscriber, and your existing subscription was paused during the Verizon Disney Bundle promotional subscription, it will resume when you cancel your qualifying Verizon Home Internet service.

If you cancel your Verizon service entirely, your promotional subscription to The Disney Bundle will also be canceled.

If you suspend your service, your promotional subscription is not paused during the suspension period. It will continue until the original end-date.

You can access Disney+, Hulu, and ESPN+ programming, movies and TV series on personal computers, mobile phones, tablets and connected TV devices.

To learn more about what devices are supported on each service visit:

• Disney+ - What devices and platforms are supported by Disney+?
• Hulu - Hulu supported devices
• ESPN+ - What are ESPN supported devices?

When you’re streaming with:

• Disney+ - 4 devices can stream at the same time.
• Hulu - 2 devices can stream at the same time.
• ESPN+ - 3 devices can stream content at the same time. For Pay Per View (PPV) events, 2 devices can stream at the same time.

You can contact:

• Verizon customer support for questions about eligibility, charges for the The Disney Bundle on your Verizon bill, or redeeming The Disney Bundle promotion.
• help.disneyplus.com for questions about Disney+.
• https://help.espnplus.com for questions about ESPN+.
• https://help.hulu.com for questions about Hulu.