*611 On-Screen FAQs

When you call *611 from your Verizon Wireless phone, you'll connect directly to our Customer Service.

*611 On-Screen is a feature of the My Verizon app that comes up on your phone when you call *611 using an Android™ phone. When this feature is on and you call *611, you can take control of your account and make changes on your own, without the assistance of a Verizon Wireless Customer Service Representative. There's no need to wait on the phone. All of the automated options you'd hear over the phone when calling *611 will appear right on your screen. And if you need additional assistance, you can call Customer Service from the *611 On-Screen menu.

That's our *611 On-Screen feature that lets you manage your account on your device. This is a useful app if you prefer managing your own account rather than depending on Customer Service to make changes for you.

If you still need to call Customer Service, you can tap Call Customer Service at the bottom of the *611 On-Screen menu.

With *611 On-Screen you can:

• View your usage
• View and pay your bill
• Change your plan
• Change features
• Find Support content
• Call Customer Service

*611 On-Screen is currently only available for Android phones. You can talk to a Customer Service Representative from any other Verizon Wireless phone by calling *611 or contact Customer Service through the Contact Us page.

To use *611 On-Screen, you must download the My Verizon app from the Google Play™ Store app. When you call Customer Service using *611, the *611 On-Screen feature will appear on your phone's screen.

Note: *611 On-Screen is currently available for Android phones only.

To manage *611 On-Screen, the My Verizon app needs to be installed on your device. To turn *611 On-Screen on or off:

1. Open the My Verizon app on your device.
   
   
2. Tap the Profile tab.
   
   
3. Scroll down and tap *611 On-Screen Settings.
   
   Note: Enter your My Verizon sign in information if asked to do so.
   
   
4. Tap the *611 On-Screen switch to adjust the setting as you wish.

You've successfully changed your *611 On-Screen settings.

Refer to our the My Verizon app FAQs for more information about managing your account from your device.

Android is a trademark of Google, Inc.